Dell Support will typically not use 3rd party software suites for troubleshooting issues. While they may aid in diagnosing an issue, Support will need to go through our own testing with the SupportAssist app in most instances. That said, the screenshot shows both AWCC and HWinfo are reporting 101C on the CPU package, so what would be the discrepancy? The max operating temp for this CPU is 110C so its also technically within spec. Super hot for sure, but are you seeing any freezing, shutdowns, or slow performance? With the P-cores throttling, I'd imagine you are seeing some slower performance. Best thing to do software wise would be to ensure your BIOS and thermal chipset drivers are up to date. 

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Hey, 

I came to know that AWCC has a different way of calculating the reported data. 

For P-Cores. Unless I don't see this (Hwinfo), i dont feel anything - just the chassis becomes warm - and also summer is approaching, so it can be hotter later down the line. As for performance, i dont feel any issue as there are no performance downgrade as of now. 

@kd_​ Whats the model of system that you have? Unfortunately, AWCC documentation does not list the exact sensor that it is reading the temperature from. If you're not experiencing any issues, then you should be fine despite the high temp on the CPU. Some Alienwares have a more robust thermal solution than others, but a warm or hot chassis could be expected with gaming laptops in general. I have an ASUS G14 with a 5060 and that bottom cover burns with light gaming so that's an actual hazard lol, but as long as the Alienware isn't doing that, then you should be good to go. 

1. Want to know if HWInfo is considered for diagnostics of system thermals? 

2. although HWInfo does show that the CPU is throttling.

1. I use and like it.

2. Yeah, the recent mobile Intel i7 and (apparently, as expected) Intel-i9 cpus do that, by design I'm told.

See this (my observations):

https://www.dell.com/community/en/conversations/inspiron/inspiron-16-plus-7620-heating-issues-with-my-i7-12700h/66a9462a40d71075c416c5c5?commentId=69d1747c9627a53db16bc0d3

@DELL-Daniel V​ 

It's m16 R2 with Ultra 9 185H.

It's just the discrepancy between is what bothers me. Thus decided not to consider HWInfo. 

And AWCC needs to be updated to show the current exact clock and temps.

@Tesla1856​ 

using both HwInfo and AWCC giving me headache of getting to understand what to use and what not to. thus leaving it to the machine.

I disagreed with Dell team here. 

In my case your level 3 team recommended to use HWINFO and collected the logs file from my computer.

OP should reapply thermal paste or ask Support team to send an onsite technician if in warranty 

@kd_​ ,

@Tesla1856​ 

using both HwInfo and AWCC giving me headache 

Then just use HWinfo64.

If you don't like the CPU/GPU temps ... in BIOS/Thermals switch to fan-curve "Cooler with more fans".