Solved!
Go to Solutionm17 R2, static noise issue
Hey there, I just unbox the m17 r2 and it's having a constant static noise all the time. It's really soft and not noticeable when gaming, but kinda annoying when im browsing. Kinda upset as this is my first ever Alienware device.. I've already did the online diagnosis and upgraded BIOS.
Please help.
Alienware-Joe
671 Posts
4045
0
Posted October 14th, 2019 08:00
Thank you very much. Do you have the service tag for the new computer? Also, do you happen to have a short video clip in which we can appreciate the noise coming out of it?
I'm having this same issue! I'm unsure whether it is the speakers or a moving part within the machine itself.
Hope you can sort this out for me!
I have attached a link to a video which demonstrates the noise.
Thomas
https://share.icloud.com/photos/0UMnwbfmlxC9jaklv02pGrpNA
DELL-Cares
Moderator
•
27838 Posts
•
730 Points
3832
0
Posted November 29th, 2019 17:00
Hello, please send us a private message with your service tag and we will be more than happy to assist you over
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoicemattootski
2 Posts
3833
0
Posted November 29th, 2019 17:00
Any solution on this? Just received my M17r2 a couple days ago and experience the same noise as well.
I sent my off to Dell to get it fixed under warranty. They replaced my heatsink (didnt even know this was an issue) and my keyboard. The loud static sound has disappeared now. There is a slight one that remains, however I'm unsure whether it is normal laptop noise or still something is wrong.
XSiS_7G
3 Posts
4592
0
Posted April 3rd, 2020 13:00
this is Dell official reply to my case:
"If the noise is not louder than the fan, then it is within normal specification of the system. If the noise is not heard from 40-50 cm away from the computer, the unit is working as designed as the noise is not enough for a repair, unfortunately. our computer won't suffer any damage that will be caused by that noise directly, since our engineers have explained that is working as expected and is a normal behavior."
I wish they had better leadership for this small issue but like it is as it is.