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M17 R2 with Graphics Amplifier problem
I have an Alienware M17 R2. I use a graphics amplifier without a video card in it as a docking station. Whenever I unplug from the graphics amplifier, I always completely power down first. After powering back up, nothing works on my laptop until I reboot again. WiFi and Ethernet do not work and I cannot even open the settings dialog for them. I cannot access control panel, notifications and most programs will not run.
Am I undocking improperly or is something else going on?
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Posted February 19th, 2021 08:00
DELL-Cares has not yet received the service tag number via their private message to you. So clarify for our users, which model? The 2015 17 R2 or the 2019 m17 R2?
DELL-Chris M (old account)
#IWork4Dell
crimsom
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6114 Posts
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Posted February 19th, 2021 08:00
Hi @BrianD75 welcome to this user to user forum. This is not Dell Support.
It seems that the m17 R2 is very confused because the graphics amplifier is telling the operating system that it is going to provide the GPU, but it does not. Using the graphics amplifier as just a docking station should have prompted a change in the settings. We do not have this configuration, so cannot provide specific information.
Try using the Windows Reliability Monitor to troubleshoot which critical events have been generated. This should reveal which settings should be changed so that the m17 R2 + docking station can be used without problems.
There is considerable discussion on the internet about using Alienware Graphics Amplifier as a docking station.
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