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GaminCobra
1 Rookie
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2 Posts
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5116
July 24th, 2022 18:00
m17 R3, system update stuck
Help, it has been stuck on here like this for 3 hours and 20 minutes!
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Posted July 24th, 2022 19:00
Hi @GaminCobra welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
The Alienware Command Center Application version 5.5.8.0 has a known bug that prevents installation on many PCs. When installation stuck, please stop installation. Go to Programs and Features and hopefully the AWCC v5.5.8.0 is listed. Right click to reveal list of options and click on Repair. Then Restart (not Shut Down) to save change. After Restart, the AWCC may ask to load additional components, to be followed by Restart (not Shut Down).
If AWCC v5.5.8.0 is not listed in Programs and Features, install the Old AWCC version that you know works.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]3565
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Posted July 27th, 2022 14:00
Mine is doing the same, did you figure yours out?
dell want me to send mine in, they say it’s the motherboard. I’ve used this about 10 times
3565
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Posted July 27th, 2022 14:00
No good if you can’t shut it down
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Posted July 27th, 2022 16:00
Hi @GaminCobra thank you for sharing update.
In these scenarios, press and hold down the power button until the computer powers off, which may take 15-30 seconds. Cannot Shut Down Computer | Dell US
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]3543
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Posted July 27th, 2022 17:00
Hi @Arcticdan thank you for sharing update.
In these scenarios, press and hold down the power button until the computer powers off, which may take 15-30 seconds. Cannot Shut Down Computer | Dell US
Please switch off at the ac adapter's mains supply plug, then disconnect from laptop power socket. Please remove all connections to the laptop. Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]3527
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Posted July 27th, 2022 19:00
EVERYBODY!!!!!!!!!!
PLEASE HEAR ME NOW.
YOU NEED TO DO MY METHOD WHICH HELPED ME GET MY AREA 51M BACK FROM A BIOS UPDATE FAIL. IT WOULDN'T TURN OFF LIKE YOURS SO I DID THIS:
I opened the back panel and used a suction pad to take off the cover. then I disconnected the battery connector from the motherboard, and held the power button for 30 seconds. Then while holding CTRL + ESC I plugged the battery connector back in and it turned on. It should let you use the computer like normal but if it prompts you to do BIOS Recovery if you want to do it.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
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Posted August 26th, 2022 12:00
I can hold the power button for 5 minutes and it won’t shut down. I’ve disconnected everything. Im totally stuck
GaminCobra
1 Rookie
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2 Posts
3655
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Posted July 24th, 2022 19:00
How do I stop the installation, the power button isn’t working, it will not turn off