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x14, keyboard not working
my laptop keyboard stopped working, I troubleshoot the computer uninstalled, and reinstalled the keyboard on the device, and it stopped working. I also rebooted my computer a couple of times, and it I was able to type for a couple of minutes, and then it malfunctioned all over again. The touchpad still works, but I am still unable to type on my laptop keyboard portion
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Posted January 6th, 2023 19:00
If you connect a USB external keyboard and it works properly then you will probably have to replace the keyboard although there is a keyboard-controller board in the system and could also cause problems. Run diagnostics, F12 at boot, just to confirm the keyboard problems.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
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Posted January 29th, 2024 13:25
Had the same issue and found a fix on Reddit Possible Solution for X-Series Keyboard Issues : r/Alienware (reddit.com)
crimsom
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Posted January 7th, 2023 00:00
Hi @adang789 welcome to this free user-to-user Alienware laptop discussion forum.
If your Alienware x14 has Dell warranty, please click on Contact Technical Support and request online session to fix software and/or instigate replacement part and installation.
If still under warranty, click the Get help now icon on the right of this web page to start a live chat session.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]