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Vandiekins
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March 25th, 2023 16:00
x16 R1, undervolt where?
How come the m18 R1 has more OC options and can undervolted? But the x16 R1 which is the flagship, is so limited? Other brands with the same processor allow undervolting to reduce temps. Yet you guys don't. I'm constantly getting 100c for no reason. If I don't see an undervolt unlock before my 30 days, I will return the laptop and don't bother with Alienware again.
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Posted March 26th, 2023 10:00
Hi @Vandiekins please 'book' your Alienware x16 R1 laptop Reject option now, so that Dell knows that there is an issue. Sign In to your online Dell account (top RH corner of web page) and create Service Request to Reject within first 30 days. Wait for Dell assigned courier with tracking to provide receipt confirmation of collection, or Dell to provide shipping container with paid tracking label, get receipt.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]395
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Posted April 13th, 2023 22:00
The X16 has a 13900HK, not a 13900HX. Only the X versions of this processor are unlocked for voltage tunings. Best thing you can do, is set the TCC offset to limit the max temps, or try repasting with liquid metal (BUT I WOULD NOT RECOMMEND IT AS IT WILL VOID WARRANTY)
crimsom
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6114 Posts
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Posted March 26th, 2023 00:00
Hi @Vandiekins welcome to this free user-to-user Alienware laptop discussion forum.
Is your Alienware x16 R1 laptop CPU the 13th Generation Intel Core i9-13900HK?
Please click on Contact Technical Support to request online session to fix overheating and undervolt issue.
Please click on @DELL-Cares to send Private Message requesting assistance.
Within the first 30 days there is Reject option, Dell Refund policy, New vs Refurbished - Dell Community.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]