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rob_steele
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November 19th, 2010 07:00
Avamar Backup Fails with Error Code: 10014
Anyone know what is causing this in my job log:
2010-11-19 00:28:59 avtar Info <5548>: 2010-11-19 00:28:59 Eastern Standard Time: Automatic cache flush of C:\AVS\var\f_cache.dat
2010-11-19 00:28:59 avtar Info <5069>: - Writing cache file C:\AVS\var\f_cache.dat
2010-11-19 00:29:02 avtar Info <5546>: - Cache update complete C:\AVS\var\f_cache.dat (176.0MB of 255MB max)
2010-11-19 00:41:11 avtar Info <5100>: Status 2010-11-19 00:41:11, 429,808 files, 7,276 folders, 10.01 GB (157,067 files, 435.5 MB, 4.25% new) 425MB 17% CPU D:\bpa\cache\26814\+(128_135_318_320_323_325_328_330_335_524_525_528_15160\ignore\BlogPulse#www.quadandjet.com#11.16.2010#post5347_0.xml
2010-11-19 00:46:28 avtar Error <5775>: Internal Error: backtree: bad response 853e270a6c2703bcb4b3408462366765ca57c715 597667 ADD_HASH_DATA=2 serial=597667 seq=0 flags=R:N:0 kind=15 rsp=MSG_ERR_INVALID_PARAMETERS
2010-11-19 00:46:28 avtar Info <5726>: Aborting backup due to error (3:EXC_HFSERROR)
2010-11-19 00:46:28 avtar FATAL <5399>: Internal error, aborting
2010-11-19 00:46:28 avtar Info <7833>: Finished at 2010-11-19 00:46:28 Eastern Standard Time, Elapsed time: 0001h:20m:17s
2010-11-19 00:46:28 avtar Info <6149>: Error summary: 2 errors: 5399, 5775
2010-11-19 00:46:28 avtar Info <8418>: Sending wrapup message to parent
2010-11-19 00:46:28 avtar Info <5314>: Command failed (2 errors, exit code 10014: Internal failure)
ionthegeek
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Posted February 3rd, 2012 11:00
This reply is not specifically directed at Rob but for the record, adjusting the chunk sizes on an Avamar server could caues serious issues on the server. The advice above was taken from an EMC Knowledge Base Solution that has since been withdrawn.
The chunk size parameters on Avamar systems should never be adjusted to address client failures.
Changing these parameters can cause a drastic increase in the day-over-day change rate on the system immediately following the configuration change and will reduce the overall de-duplication rate of the system, potentially quite substantially.
This issue is normally caused by an oversized or corrupted ACL on the client system. The most recent versions of the Avamar client software will drop these oversized or corrupted ACLs rather than failing the backup outright. For assistance with addressing backup failures where these errors are reported, please contact Avamar Support.
rob_steele
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120 Posts
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Posted November 19th, 2010 07:00
I found the following:
Resolution
1) Avamar code modified to allow ACL's over 64K t be backed up.
This is only available in version 5.0 SP2 (5.0.105-169). Please contact EMC Technical Support to obtain this version.
2) **REMOVED**
To do this log on to the Utility Node of the Server and execute the following
command:
> **REMOVED**
I'm going to attempt this and report back
Edit by Ian Anderson: Removed advice about changing chunk sizes. This should never be done. See Re: Avamar Backup Fails with Error Code: 10014