Would you be able to message me the service tag or system serial number? I don't want to promise anything up front, but if you can send me that piece of information, I can at least try to get a license issued.

Hi Dylan,

I appreciate it if you can help. Here is the system details;

 hsn 20965 /

 hsn 20966 /

Thanks again,

Cem

Would you mind sending me an email at ? It turns out that I need a bit more information to make the request and email would likely be better than a public forum.

I'll need the following:

- first and last name

- Email address I can provide to licensing

- Phone number

Hi, 

can you help us with this same problem yet?

Thank you very much in advance.

Hello EduardoKM,

Did you reset your SC8000 back to factory?  If so then do you have your old license key?

Hi,

yes we have done the reset to factory.  And yes, we have the  old license key.

Hello EduardoKM,

I am going to send you a private message and I need the following information:

Controller serial#’s, & Service tag

Company Name

First and Last name

Email address

Phone number

Is system still under warranty?

Thanks my friend.

We have received the license in new format from Dell. 

Hi, we have a similar issue, the customer made a factory reset and they dont find the license file, this compellent is out of support but the customer wants use the storage.

Can you Help ?

Hello @Rocktor,

[Edited]

Could you confirm if it is system still under warranty?
Regards.