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nava139

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nava139

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2 Posts

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583

April 1st, 2021 22:00

Complaint

I've been trying to figure out where I can file a complaint with Dell. When I call, I get transferred around with no resolution. 

I purchased 2 computers in November 2020, and one of them has been nothing but trouble. I've spent hours on the phone with tech support troubleshooting it, and even had a replacement part sent. Still having issues. Today, the computer started crashing.

Does someone have an email I can send this to? I already tried us_sales@dell.com, but they said they don't handle those requests.

 

  • Sethsunnydell

    1 Rookie

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    93 Posts

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    Posted April 2nd, 2021 08:00

     

    Try reaching out to....

    AdvancedResolutions@Dell.com

     

     

    Or try......

     

    Surendra Raj           

    Dell | Advanced Resolution Services

    Phone +1 800 624 9897, Extn: 7283898

    My work schedule is 9 AM – 5 PM CST,  Monday to Friday 

     

    Phone +1 800 624 9897, Extn: 7283898