Solved!
Go to SolutionU
User123456788
2 Posts
0
461
August 25th, 2020 00:00
Delivery time
I ordered a laptop week ago. In website it mentions 2-4 businessd ays dwlivery in Australia. Its been a week now and it still shows "in transit to local hub".Called cuatomer care team twice. They picked first call after 85 minutes on waiting and then hung up after asking order number abd same with second call after 74 minutes. Pathetic customer service. I was wondering what that IN TRANSIT TO LOCAL HUB means
User123456788
2 Posts
331
0
Posted August 25th, 2020 03:00
Thank you very much. I would have bought locally by paying extra few hundred bucks if I have known this before.
DELL-Cares
Moderator
•
27834 Posts
•
718 Points
314
0
Posted August 25th, 2020 10:00
Hi,
Sorry for not being able to respond to you in time. We're facing an unusual spike in volumes today, and we're only seeing your message now.
I'm sorry to know about your order. Could you provide the Order # and the registered owner's name via direct message? I'll have it checked right away.
-Susanna
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice
ejn63
12 Elder
•
31740 Posts
•
155959 Points
335
1
Posted August 25th, 2020 03:00
It means the system has left the manufacturer's assembly plant in China, and is in transit to a logistics hub in your country.
The quoted delivery time is after it reaches your nation's hub - there is currently much upheaval in international shipping, and it can take time for the shipment to reach there from where it's made.