Purchased a computer. Since day one thr camera didn't work..spoke to tech support and they blamed my internet connection... fast forward 2 weeks they finally admitted hardware issue but would send a replacement  but they forgot to. 

I was advised to send laptop and I would get refunded.. now irs been 3 weeks. Customer service is giving me run around.. I sent in computer and have not received a  dime.

The customer servicenin India keeps transferring me all over and sending me emails. Currently I am on hold for a supervisor