Dear Team,

I believe there is not even a single responsible person in whole Dell across the globe. I have purchased a Laptop a year back in Indonesia, I faced lot of issues in it and after a lot of escalations (with Prem), it got replaced but that one also has some faults, I moved to India and escalated the issue with the Dell team and they gave me a Indian contact person (Sujay), since last 7 months he is asking me to do this and that, but till now he is not able to resolve the issue, I have personally tried to investigate on the issues and have provided him all the information, but still he is not providing me the right support. This person is just giving me excuses from last 7 months, and trying to fool me. If there is even a single person in whole team, I request him/her to please help me, I'm too frustrated and disappointed with the Dell services. I swear I'll never ever buy any Dell product. I have 100s of emails exchanged between me and Sujay/Dell team, but no one ever tried to think how much I'm frustrated, no one bothers about it. Even after escalating this in the forums, if I don't get reply, I'll be assured that Dell and there is not even a single person who cares about customers.

Regards,

Kapil