UNSOLVED
FedEx
When Dell ships via FedEx, they require that FedEx NOT allow the recipient to request that the shipment be held at a FedEx location for pickup?
The problem is Dell has now dropped the 'signature required' option from their shipping at least for desktops. From personal experience, Dell had required a signature for expensive items such as desktop computers from the mid-1990s to at least 2019. This is no longer the case.
Hence, there's no accountability for shipments FedEx delivers to the wrong address. If Dell permitted customers to request that FedEx hold the shipment at one of their locations, then there's accountability. Why does Dell prohibit this?
(1) What are the real hours for Order Support? The website claims 8am-8pm ET. I called about an hour ago (roughly 730pm ET) and was told they were closed for the day. Since you'll undoubtedly require this before honoring me with a response,
(2) How do I delete an erroneous telephone # on my account? It IS the secondary number, not the primary one, but it is an old number no longer in service to me.
(3) I check the 'Email me when someone replies' box below. Last week I posted another message and did the same thing. I received no emails. When I logged in tonight I had 4 messages claiming I had to provide order information for a question I had posted that wasn't related to the order per se. I responded with that information. What do I need to do to be notified when a reply is generated given that checking the box below doesn't appear to work?
DELL-Cares
Moderator
•
27836 Posts
•
724 Points
188
0
Posted December 26th, 2022 17:00
Hi,
We have replied via Private Message. Please get back to us via private message to address any and all your queries.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceYeah, that's because I assumed the box that I checked to be notified of responses worked. It doesn't. Since no notifications were sent to me I assumed you had just ghosted me. Tonight I logged in for something else and saw all the responses and provided the information you require to proceed with my inquiry. Unless you require additional information to what I just provided in response to your messages. If so, I'm sure you'll let me know and I'll be sure to login daily from now on to check for responses.
DELL-Cares
Moderator
•
27836 Posts
•
724 Points
224
0
Posted December 17th, 2022 05:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice