UNSOLVED
How do I get help?
I bought a Dell laptop back in January. After about 2 weeks, my hard drive crashed. I called Dell and they sent me the box to send it back to them for repair. When I received it, there was no OS and so it didn't work at all. I called them and they said they'd send me a disk, which I've never received to date. I've been calling and calling and only get a recording. So I leave a detailed message. I've sent email after email, still no reply from anyone. How can I get this resolved? Is this typical of Dell's customer service? If so, there's work to be done. Thanks.
Prateek K
2 Intern
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943 Posts
183
0
Posted October 25th, 2012 12:00
Hi
Thanks for contacting the community.
I most certainly would be able to help you with the issue, however, before we proceed with issue, would request you to send me some details like, Service tag or the express code of the system.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and click on Accept button.
I am sending you a private message as well. Click on Start Conversation to send private message. Please provide the required information so I may access your system records and check for further course of action.
Thanks & Regards
Prateek K
#iworkfordell