I think Dell is telling everybody the same thing. I Ordered an Alienware A51mR2 laptop 3 weeks ago. Checked the status, wasn't updated so I called them and found out i had to cancel my order and redo it (still not sure why). Got a later delivery date and then rep assured me he would expeditite it. Didnt hear anything for 2 weeks and my order delivery date was coming up. So I message Dell back and as we were chatting the agent told me that there was a part shortage and my order would be delayed further but he had no info as to when.  He offered a $100 credit as compensation for a $4500 laptop. It seems as though Dell is doing the same thing with every order: having it sit in limbo  Until the customer checks up on it,  Cancel the order and redo it over the phone, tell them it's a part shortage, and offer to expeditite it