Ordered a TV on 2.15.16.  On 3.13.16 the price at Dell dropped $500.  Because of the "30 Day Price Guarantee" we expected a refund.  As this lower price was with Dell, rather than a competitor, we had expected Dell to automatically generate the refund, but this did not happen, so we contacted Dell on 3.13.16.  We were told this would be handled.  After weeks, many calls, many 'chats' and many e-mails nothing has been done. 

The guarantee is for:

30 Days - We contacted Dell within that time-frame

Lower Price on an identical product - Yes

Verifiable - dell.com should be able to verify their own information

Less than $10,000 difference - Yes, $500

In Dell's own words:

"Less stress, more satisfaction, guaranteed."

By not promptly refunding the money is Dell committing fraud?