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lovesexy

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11 years ago

L

lovesexy

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November 19th, 2015 18:00

Missing order from status

Ordered a TV this morning, i received the email confirmation, yet my status does not reflect the order, and when I search the system does not find the order. How long does it take to show up? Or is it lost?

  • beamermt79

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    Posted November 20th, 2015 12:00

    It should only take 24 to 48 hours for the system to update. 

  • lovesexy

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    Posted November 21st, 2015 08:00

    It has now been over 48hrs and still no update, rather than call and deal with poor English from overseas im going to just close my Dell account. Save me from future grief.
  • lovesexy

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    Posted November 21st, 2015 10:00

    You don't seem to understand, "There is NO order to cancel!"  It's gone. And have you ever tried to call Dell? 

  • beamermt79

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    Posted November 21st, 2015 10:00

    Closing your account will not cancel the order.  You will have to call Customer Support Monday through Friday to cancel the order.  Due to the weekend, it may show up on Monday or there could be a glitch.  Either way you will have to talk to someone.

  • beamermt79

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    Posted November 21st, 2015 12:00

    Yes actually I have an it is a pain during the holidays, however you did receive a conformation email from what you said thus there is an order somewhere floating out there.  If the order was processed and for whatever reason is not showing up for you, you will be charged and it will ship eventually which is why you need to call and make sure there is no actual order floating around in Dell's systems before you close your account(s) or cancel the order and then close your accounts.  You can also try the online chat option however you may have an extended wait time with those as well.

  • lovesexy

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    Posted November 21st, 2015 15:00

    I called, of course the definition of idiocy is brought to mind.  Barely understood the clown, asked for my order number, of course all I have is the order ID from the email they sent regarding my email. He said we must have the order number and he will be back in 2 minutes!

    So this time, we called back hoping to get someone with a properly trained brain. Same clown, this time he asked for a customer number which we do have. Why he could not ask the first time is beyond me. He never asked or anything else the first call.

    He checked, then we got transferred to the 'TV department', this guy spoke even worse  English.  Said there was no record of any order. Nothing. 

    We are done with the amateur hour clown show at Dell. I look forward to the day they close up.

  • Robert P (retired)

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    Posted November 23rd, 2015 09:00

    Hi Lynette,

    Thanks for posting in the Forum.

    Apologizes for the confusion. I've been able to locate your order.  It is waiting verification from your method of payment.  If you could contact me privately, I'll provide you with your Dell Purchase ID (DPID).  Thanks.

    Regards,
    Robert


    Robert P (retired)

  • lovesexy

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    Posted November 23rd, 2015 15:00

    Thank you Robert, message sent to you