UNSOLVED
Need Support number (U.S Based)
I have a dell monitor that is still under factory warranty that I'm trying to get repaired or replaced. I called the only service number I can find online and been transferred over 6 times to the same call center. I was told wrong information that bestbuy was responsible even though its under factory warranty. Bestbuy told me I had to go through Dell. Can anyone please help me out. I read online dell warranty should cover this. This is a defective monitor that broke.
630
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Posted August 27th, 2021 18:00
How does this happen.
607
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Posted August 29th, 2021 00:00
Moderators will move this to the Customer Care forum.
A product sold by Best Buy or any authorized retailer has be first registered under your name.
Dell does not repair monitors. The DELL-Cares agent will verify the Service Tag and PPID serial number of the monitor, and then must troubleshoot with you prior to exchanging it.
djb2285
3 Posts
626
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Posted August 27th, 2021 18:00
I woke up one morning to a broken screen. I been trying to contact dell but cant get any help I keep getting transferred to the same call center. According to dells warranty they should cover it with atleast a repair or a refurbished product.