Ordered a laptop on 6th June and received order receipt as expected. However 3 days later (I.e yesterday) got an email saying order delayed (by two weeks!) and then today got a further email saying “Order Cancelled” with zero explanation of why / offer of alternative product.

On checking the website, the product I ordered is still being offer for sale at the same price etc so clearly no issue with stock (although that is a tongue-in-cheek statement as I am assuming Dell would remove the product from their website if it were not available!).

Extremely poor customer service - an explanation is surely the bare minimum of what the customer should expect?