I place an order for Alienware 17 on Nov 23rd and was cancelled on the 30th. I called and chatted online with multiple department for hours, and a representative promised that I would get my 15% active military discount coupon back, which, I later found out was a lie. I called to trying to get my order reinstated, I was transferred back and forth between departments.

I even saved the transcript of the representative promising to return my coupon. I am extremely disappointed, the representatives seems to only want to transfer me to the next person.