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ykykUrbana
1 Message
0
401
July 7th, 2021 15:00
Order delay.
I ordered XPS 15 last month and was provided an estimated ship date of July 6th. It was yesterday.
Still the website says my laptop is In Production and estimated ship date changed to July 26th.
The problem is I'll move cross the county late this month. Is there anyway you could check the order status and expedite it so that I can get it like before 20th?
Otherwise, I have to cancel the order and look for other options.
Please contact me ASPA. Now I really need a laptop to use for my work.
jkluiop
3 Posts
330
0
Posted July 9th, 2021 19:00
I am in a similar situation.
Order placed June 7th for XPS 15 with EOFY sales. The estimated ship date was 26th June and it wasn't until I contacted customer care that I received an email stated a delay with estimated delivery Date Aug 3rd.
The customer rep has been emailing me unhelpful statements like "I have been following your order closely".
I was told it would enter production 7th July- now past this date, it is yet to enter production.
If this goes on much longer I will be lodging a formal complaint with ACC and CAV.
This appears to be consistent behaviour from Dell, I should have known better than to bother purchasing from them.