Hi - I ordered an Alienware 15 laptop in late December. Its ETA was January 10th (a week ago). I understand there can be delays especially around the holiday season, however when I questioned Support to get an updated ETA I received some disturbing news.

They claim the laptop is delayed because of "parts shortage". But this contradicts Dell's order progress page, which reported the "build complete" after 1 day, then "in transit / shipping" for the next 3 weeks. 

This might be a problem because its essentially misleading the consumer... and my country (New Zealand) has strict laws against this which are enforced by the Commerce Commission. Again its not the delay that is the problem - its the fact that either the support agent has made false claims or the shipping progress form gives misinformation about build completion.