UNSOLVED
Pre-Production
Hello, I placed my order just 3 days ago, on a Thursday. It's in pre-production. I ordered the new XPS 12 convertible laptop. I was just wondering how long things usually stay in pre-production and what exactly that status means. I know that my payment is approved and processed since it's a Dell preferred account and it's already showing up there. I just wonder what the average time for pre-production and production statuses generally are going to be. As you can imagine, I'm highly excited to receive my new machine!
I'm sorry, but I don't have a message from you in my inbox, nor did I have a friend request. I appreciate the help, but I really was just curious about how long items stay in pre-production or production. I am able to check my order status. I did send you a friend request since I did not find one when following your previous directions. Thanks.
DELL-NIKHIL M
240 Posts
1355
0
Posted December 2nd, 2012 14:00
Hi Beth628,
Thank you for the details. I had a check and I see that the order is in pre-production.
Right now unfortunately I don’t see the reason why it is not moved in to production, however I will track this order and keep you posted about the status timely.
I had also private messaged you the order estimated delivery date.
You can also check the order status online: http://dell.to/r9uOdZ
Please do get back to us for further assistance or information.
michie0123
8 Posts
1355
0
Posted December 3rd, 2012 22:00
hey, I also ordered an XPS 12 on Nov 24th, and it's still in pre-production... I really want my laptop, and I do think that over a month delivery date is a little extreme. Why don't they have these in stock ...?
I know!!! I actually called to be sure there wasn't a problem. I ordered mine on Thursday, the 29th. The guy said that this batch was set to begin production on the 30th. It's still a pretty new product. So, they are waiting to receive parts and then being production at the factory.
michie0123
8 Posts
1355
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Posted December 4th, 2012 05:00
like the 30th of Dec? well at least now I know someone on the same boat. I was too lazy to call, but if you have any update on your order, pleeeaase let me know too :]
DELL-NIKHIL M
240 Posts
1355
0
Posted December 4th, 2012 06:00
Hi michie0123,
In order to let you know the order status, please private message me the order number and your full name. I will keep you updated about the status.
Below details will help you on how to send me a private chat.
I have added you as a friend.
Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well.
Click on “Inbox” to respond to the message and provide the monitor PPID and contact details so I may access your system records and check for further course of action.
You could also click on Start Conversation to send a private message. Please let me know if this helps.
michie0123
8 Posts
1355
0
Posted December 6th, 2012 01:00
I receive no messages and no friend request
DELL-NIKHIL M
240 Posts
1350
0
Posted December 2nd, 2012 12:00
Hi Beth628,
In order to let you know the order status, please private message me the order number and your full name. I will keep you updated about the status.
Below details will help you on how to send me a private chat.
I have added you as a friend.
Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well.
Click on “Inbox” to respond to the message and provide the monitor PPID and contact details so I may access your system records and check for further course of action.
You could also click on Start Conversation to send a private message. Please let me know if this helps.