hi Dell community,

     I have a Dell account that was created in early 2014 for my first purchase. The account has not been used for some years.

On the 17th of Feb I had problems logging in to this account.

I have tried many times to reset my password, I receive the OTP, I enter the OTP. My password is (from what I can tell) reset. However, when I try to log in I receive the following message, "We are unable to match the details you entered with our records", so I still cannot access my online account.

I have been trying ever since to get assistance. The options provided are,

1, go to the website and log a ticket. The website is for logging equipment faults and does not appear to help with anything that does not have a service tag or some product.

2. create a new account with another email address. This is not a satisfactory option; Do you change your phone number every time you have an issue with the phone line?

 

I have tried calling the support number in Australia, they point me back to option 1 and 2.

 

Is there ANYONE in Dell land that can help me fix this problem?