My $2000 laptop suddenly won't turn on after 83 days after purchase. Dell "support" keeps giving me the run-around. First they said on-site repair. Delayed part. No information for almost a week. Then they said they'll replace it, I asked for the tracking information. 3 days later I get a call saying they are going to come repair it the next day. I have already missed a few days of my online school already because of this, now I take a day off work to wait for this technician to show up. Not only did I never receive a call, but they sent an email at 4 pm saying it has been delayed. Now they have interfered with my school and my work. I am absolutely furious. Worst customer support I've ever had the displeasure of dealing with. They have done all but refuse to honor my product warranty, and won't refund me either.