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DDPE/ASMedia/Dell TB Dock issues
Is anyone else running into tons of issues with the Dell Thunderbolt docks and DDPE?
We're finding that if we use the latest AsMedia drivers DDPE will function, but the docks become completely unstable (i.e. extreme keyboard lag [pauses and multiple characters per keystroke], mouse drop outs, display flicker). If we roll the AsMedia drivers back to the to what ships in the OEM image the dock works, but DDPE stops functioning properly.
Seems like one group at Dell isn't talking to the other and we're stuck in the middle.
tb16problems
1 Message
1748
0
Posted July 24th, 2019 13:00
yes nothing but problems in general with tb16 docks. black screen flickering, keyboard multi presses, usb devices not recognized. sometimes unplugging dock and putting back in helps, sometimes need restart, sometimes uninstall all drivers and reinstall. no real solution.
Brian Piatt
67 Posts
1737
0
Posted July 25th, 2019 08:00
Sorry to hear that you are having issues with the TB16 dock. Are you running it with the Dell Data Security software as well or just by itself?
What version of ASMedia driver are you running?
What BIOS version are you using?
-Brian
L4 | Dell Data Security #IWork4Dell
alexehrlich
8 Posts
1732
0
Posted July 26th, 2019 05:00
I've had tons of problems with TB16 (crash/freeze/unable to start/suspend-hibernate-resume problems). Not related to Dell Data Security at all -- DDS hadn't even been installed. So gave up and switched back to WD15 only.
dell-dale p
2 Intern
•
156 Posts
3206
0
Posted February 7th, 2019 19:00
Hi TBonez123,
We have seen some historical issues in the past with the Dell Encryption products and the TB16 dock. With Dell Encryption 8.16.0 and later, along with the latest ASMedia driver for the TB16 (as of this post, 1.16.55.1), and the latest Firmware for the TB16 (1.0.0.2 as of this posting), we have no longer seen additional issues.
Here are links for the latest versions
ASMedia 1.16.55.1: https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=XWHJY
ASMedia 1.0.0.2: https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=7TJ1H
Dell Encryption 10.2.0: https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=JKRPK
Let us know if you are still seeing these issues with performance with the updated drivers and Dell Encryption versions above! :)