UNSOLVED

michal.kopecny

updated

6 years ago

0

14498

January 16th, 2018 02:00

Invalid credentials

Hello,

we are unable to login with our domain credentials since all the users login names consist of "name.surname" while non-alphanumeric characters seem to be blocked (I got the error when trying to create a local user in the same format). I could setup directory services all right and even the test connection using my "name.surname" login was successful. Please see the screenshots below.

Could you please let me know how to workaround or fix this?

Thank you for your response in advance.

Best regards,

Michal Kopecny

Login failed

AD SetupTest ConnectionSuccessLocal User Failed

  • admlshake

    1 Rookie

    57 Posts

    10620

    1

    Posted January 18th, 2018 13:00

    I'm having a similar issue, but I did it as Group memberships.  None of the logins work, but it works when I do the test.  I've checked and rechecked all the settings and gone over the (very light) instructions.

  • A.W

    1 Rookie

    65 Posts

    8865

    0

    Posted January 21st, 2018 17:00

    Hi all,

    I have installed a new Dell EMC OpenManage enterprise, but failed to login via Web console. I double confirmed that the username "admin" and passcode is correct.

    why?

    B.R

    AW

  • A.W

    1 Rookie

    65 Posts

    8881

    0

    Posted January 21st, 2018 19:00

    I even could not logon OME Enterprise default web portal with "admin" after deployment.

  • svepau

    11 Posts

    10583

    0

    Posted January 21st, 2018 22:00

    i also set this up with group membership, and it only works when i use domain\username as username.

    i see no option for changing this.

  • 8865

    0

    Posted January 22nd, 2018 03:00

    Hi Chris,

    the problem is not in the password but the login name itself.. If I create a user without the dot character in the login name in the same domain and the same group, I can log in just fine.

    Thanks for looking into this matter.

  • DELL-Rob C

    4 Apprentice

    2843 Posts

    8848

    1

    Posted January 22nd, 2018 08:00

    Hi folks,

    I've been off digging into this.  Short story: yep, bug.  Dots are a problem in user name.  I've notified the team to address.

    Thanks for the post and sorry for the inconvenience on this one.

    Regards,

    Rob

  • MarcLaflamme

    1 Rookie

    20 Posts

    8844

    0

    Posted January 22nd, 2018 11:00

    I've noticed that login with UPN doesn't work and I need to use domain\username instead.

     

  • DELL-Rob C

    4 Apprentice

    2843 Posts

    8839

    0

    Posted January 22nd, 2018 12:00

    Thanks Marc, sending along...

    Regards,

    Rob

  • DELL-Rob C

    4 Apprentice

    2843 Posts

    4954

    0

    Posted January 29th, 2018 13:00

    Hi AW,

    Can you confirm you went to the Text User Interface to accept the EULA and create your initial credentials for the appliance?

    Thanks much,

    Rob

  • DELL-Rob C

    4 Apprentice

    2843 Posts

    4114

    0

    Posted January 30th, 2018 09:00

    Hey Michal, back this original post of yours.

    Just to get a bit more info, is the issue:

    1. You can use user names with dots *if* they are in AD groups.

    2. But cannot use names with dots if they are local.

    Looking at trying to repro and the local names with dots are not accepted, but if you import and use a name that is in a group and it has dots, it looks to work.

    Are you seeing the same?

    Rob