UNSOLVED
Dell Command Update Application Error
We're getting the same message on multiple systems when using the Dell Command Update: "Warning: A problem occurred while checking for updates. The operation was aborted. See the activity log for the specific failure details." When checking the log it's always the same application error: GUI-UVM15 Load of update catalog data failed.
We need this fixed as soon as possible please.
Also as an FYI - The initial message saying there is an error has the word "Occurred" spelled wrong! (see attachment.)
36044
0
Posted March 9th, 2015 12:00
Getting the same error on two different machines and on an earlier version of the update utility.
36063
0
Posted March 9th, 2015 12:00
I'm getting this error today too. I tried re-installing the update software without success. Hope Dell resolves this issue soon.
36071
1
Posted March 9th, 2015 12:00
im getting the same error today, first time ive seen it. Just checked a second machine (different model) and im getting the same error. its very possible this is an issue with dell.
36044
0
Posted March 9th, 2015 13:00
Same problem. Suspect it's Dell's not our problem.
36044
0
Posted March 9th, 2015 16:00
Getting the same thing too when using both the GUI and CLI versions. When using the /log option with the command line I get the following entries:
Diagnostic
2015-03-09T13:09:49.3176453-07:00
New Download Attempt
1c95acc24834439993a08945553115b1
ftp.dell.com/catalog/CatalogPC.cab
HTTP
1
Diagnostic
2015-03-09T13:09:49.5672389-07:00
Download Execution Complete
1c95acc24834439993a08945553115b1
ftp.dell.com/catalog/CatalogPC.cab
HTTP
1
FatalError
Security verification failed for ftp.dell.com/.../CatalogPC.cab
1
0
36045
0
Posted March 9th, 2015 23:00
I am getting the same problem here in Oz.
Hey Dell guys,
fix it please, gotta update Ten venue pros today.
36045
2
Posted March 9th, 2015 23:00
There is an issue with ftp site and we are currently working with our internal teams to resolve this issue at the earliest.
thanks,
Palani Raja
30258
0
Posted March 10th, 2015 09:00
Still getting this today. At a client site, so it really is wasting my time and the clients money...?
9264
0
Posted March 10th, 2015 10:00
Do you have any sort of time estimate on when the Dell Command Update will function properly again?
sjcloutier
1 Message
36063
0
Posted March 9th, 2015 12:00
I'm getting this error also. Haven't seen it before today.