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Brian404x

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4 years ago

B

Brian404x

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8 Posts

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December 14th, 2021 16:00

Dell XPS 9310 Drivers

Hey Everyone, 

 

Hope everyone is doing well this holiday season. I was wondering could I get some help around the new Dell XPS 9310 I'm trying to locate the correct family pack drivers but for some reason its not liking the ones I'm using win10_xpsnotebook11tgl9310_a08. Any Idea's as to what could be the reason why? 

 

Thanks for any help.

  • DELL-Joy F

    1 Rookie

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    Posted December 14th, 2021 17:00

    Hi Brian, apologies you are having issues. Please follow this link to the drivers for the 9310

    https://www.dell.com/support/kbdoc/en-us/000180534/dell-family-driver-packs

    Let us know if this resolves your issue.

     

    US OS Imaging Service Desk

     

    Regards,
    IMS Service Desk - Americas
    #IWork4Dell

  • Brian404x

    1 Rookie

    8 Posts

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    Posted December 14th, 2021 18:00

    Hi, 

     

    This is where I went to get the drivers from I'm Afraid that dell image assists isn't seeing it " go valid drivers found" keeps populating when I try to load it in. I've tried some different years on the XPS 9310 lineup. It isn't a 2-n-1 model thought but it does have a touch screen. 

     

     

  • DELL-Joy F

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    Posted December 15th, 2021 07:00

    Please contact our Image Assist service desk. They can help you get this resolved. Email is US_OSimaging@dell.com 

    (edited)

    Regards,
    IMS Service Desk - Americas
    #IWork4Dell

  • Brian404x

    1 Rookie

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    Posted January 5th, 2022 15:00

    i reached out to dell but havent heard anything back from anyone after the one call I had. Someone stated they will call me back in 30 mins been almost 3 weeks.. 

  • Brian404x

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    Posted January 5th, 2022 15:00

    Thank you i appreciate it. 

  • DELL-Joy F

    1 Rookie

    22 Posts

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    Posted January 5th, 2022 15:00

    Brian, please contact the Service Desk again tomorrow. Send an email to US_OSimaging@dell.com and put Attn Joy in the Subject Line. I will make sure your issue is addressed tomorrow. Apologies for the delays.

    Regards,
    IMS Service Desk - Americas
    #IWork4Dell

  • Sharkey_

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    Posted March 31st, 2022 12:00

    Brian404x,

    Was a solution ever provided?  I have the same issue.