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xyzmarlon

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6 years ago

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xyzmarlon

41 Posts

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9365

March 19th, 2019 15:00

Battery Issues Charging/Not Charging loop Inspiron 15 7579

Hello, once again this issue arose... My laptop has been stuck in a charging/not charging loop. While plugged in, it would alternate between charging to not charging to charging. The white LED light would blink each time this would happen. During these state changes my laptop would drop fps momentarily and lag. Could it be a faulty charger? If so, what would be a replacement charging. Dell Power Manger Lite says that my battery is in excellent condition. This problem is incredibly frustrating and annoying. Any solution would be greatly appreciated.

Thanks

  • Robert P (retired)

    6 Operator

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    Posted March 20th, 2019 04:00

    Hi xyzmarlon,

     

    Thanks for posting.  Apologies that your system is not performing as expected.

     

    Please check to see if you have the latest BIOS driver installed.  In a recent meeting we were advised that a BIOS update will resolve this issue.

     

    Here is additional information that may be helpful:  System Battery Shows "Plugged in Not Charging" When You Hover Over the Battery Icon

     

     


    Robert P (retired)

  • Jesse L (retired)

    10 Wizard

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    Posted April 30th, 2019 04:00

    mayankbudhwani,

    Did you try the information in the link for resolving the issue? 

    For my notes, click my username and send me the pc service tag number via private message

     

     

    Jesse L (retired)

  • Jesse L (retired)

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    Posted June 4th, 2019 05:00

    xyzmarlon,

    Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

     

     

    Jesse L (retired)

  • xyzmarlon

    41 Posts

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    Posted March 20th, 2019 12:00

    I ran Dell Update and it concluded that my system was up to date. Note that this issue tends to exhibit itself while charging from 35%. At 100% it no longer is an issue. The whole loop I mentioned lasts about 5 seconds and often repeats itself. The FPS drops occur when my laptop goes from charging to non charging, as well as when I plug in and unplug my laptop.

  • DELL-Chris M

    Community Manager

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    Posted March 20th, 2019 13:00

    For our notes, click DELL-Robert P name and private message him the PC service tag number. When you ran the Dell ePSA diagnostics, did the battery pass?



    DELL-Chris M (old account)

    #IWork4Dell

  • 3941

    0

    Posted April 30th, 2019 02:00

    Hey.. I have a 7567 and same issue.. Did you ever manage to solve this??
  • rusbaron

    1 Rookie

    10 Posts

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    Posted May 29th, 2019 15:00

    My system is G3 3579. If i uninstall Microsoft ACPI-Compilant COntrol Method Battery driver at device manager and reboot, on next load Laptop will work well.But on next boot problem returns.

  • rusbaron

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    Posted May 29th, 2019 15:00

    Same problem at gaming. I checked my system using F12 key at loading, all test passed.

  • xyzmarlon

    41 Posts

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    Posted May 29th, 2019 16:00

    Nope, Still haven't found a solution. Its a true shame as its truly a good laptop, but it is heavily hindered by various problems. Im curious if anyone else has found a solution.
  • rusbaron

    1 Rookie

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    Posted May 30th, 2019 10:00

    Did you try to uninstall Microsoft ACPI-Compilant Control Method Battery driver from Device Manager and reboot?For me it helps for 1 session.