UNSOLVED
Black Screen Issue
I have dell Inspiron 5570. Few days back my laptop started updating and then it got stuck there after that nothing happened. next day when I tried to turn it on there was a black screen with no dell logo and nothing else. I tried to turn it on several time but there's only a black screen and it won't start. what's the issue and how can I solve that?
6890
0
Posted May 13th, 2020 09:00
" pressing F12 key continuously "
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I'm assuming you tap ( not press) the F12 key multiple times....
Try to get in the BIOS menu(F2 key) by following same steps above. If you aren't able to get in BIOS menu then I suspect the BIOS update has corrupted your computer.
Please stroll down to 'How do I start the BIOS recovery on a Dell system', select Notebook, and then follow the steps to see if there's a BIOS Recovering tool on the system.
How to Recover the BIOS on a Dell Computer or Tablet
6850
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Posted May 14th, 2020 06:00
Maniiiiii
Just checking on status of the black screen? You tried steps I suggested to see if there's an BIOS Recovery Tool on the computer ? You resolve the black screen problem yourself ?
6817
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Posted May 20th, 2020 09:00
I tried.. But the problem is not yet solved!
6802
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Posted May 20th, 2020 15:00
I assume you tried to get into the BIOS (F2 Key) menu as well....
I suspect BIOS is corrupt. If you are comfortable opening computer's base cover and removing components inside the computer, I suggest reseating the coin-cell battery. Removing coin-cell battery resets BIOS setup program’s settings to default.
Manuals and Documentation for your Dell Product | Dell US
After removing coin cell battery then following steps in link below
How to Perform a BIOS or CMOS Reset and Clear the NVRAM on Dell Systems
If you're not comfortable opening the computer base cover:
Contact Dell Technical Support for assistance in the link below.
Contact Information | Dell US
https://www.dell.com/support/contents/en-us/category/contact-information
LSUFAN51
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6519 Posts
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26687 Points
6908
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Posted May 13th, 2020 08:00
Windows 10 is on the system ? Do you remember if the update was from windows (Microsoft) or Dell?
In meantime, run Dell Off Line Diagnostic to check Hard drive and the other Hardware within the computer by following steps below;
1. Power off system.
2. Power on system, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in top corner of screen. In Dell Preboot menu, select Diagnostic. After quick tests finished, select Hard drive, and then click Thorough Test Mode. Report back any error code.