UNSOLVED
B
BruceCurryConnect
1 Rookie
•
4 Posts
0
11454
April 6th, 2021 05:00
Black & White lines with grayscale screen
Hi there everyone,
So this just happened out of the blue.I closed my laptop last night right before I went to bed.
When I woke up and turned it on, the laptop started up but the screen immediately came on with these black and white thin vertical lines and the screen was completely grayscale.
It slowly began to fade and go black on all four sides, as if the screen was slowly burning out.
I force shutdown by holding the power button, turned it on, but the same thing happens.
Has anyone ever seen anything like this or know what to do?
Thank you
6612
0
Posted April 6th, 2021 07:00
Thank you for replying so quickly!
I don’t have an external monitor but I was able to run a diagnostic through f12. The only issue/error that was shown was with my battery that needs to be replaced (“reaching the end of its useful life” I think it said).
But after the diagnostic the laptop came back on without a display issue. I was able to use it just fine, then within an hour it reverted back to the grey screen. It flashes in and out.
6592
0
Posted April 6th, 2021 17:00
It's a hardware problem. Hopefully it's under warranty.
0
0
Posted January 15th, 2025 15:48
I'm having a problem with this computer and don't know what is going on with it. Any advice?
0
0
Posted July 19th, 2025 18:13
I am having the same exact problem in dell G5 any advise and did you solve it and how and what was the cause of it?
JOcean
11 Legend
•
12621 Posts
•
69453 Points
6635
1
Posted April 6th, 2021 06:00
I have seen issues like that with driver problems or GPU issues. You can try connecting to an external monitor and if the problem continues then it starts to look more like the GPU than the display screen. But first of all reboot the system and start tapping F12 right away and then choose full diagnostics. Watch for any display screen or GPU errors.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop