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couture57

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5 years ago

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couture57

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January 3rd, 2022 03:00

Error code 2000-0712

Every time I wake up the computer after it has been in sleep mode for more than a couple of hours (lid open), I get the error 2000-0712 - The fan failed to respond correctly.

It says to go to the support assist page and enter all the information shown about the error, but I can't find a page in Support where I can do that.  If I've got a bad fan, I need to take care of it!

Thanks for any help you can give.

  • ejn63

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    Posted January 3rd, 2022 03:00

    If the system is under warranty, record the error and the corresponding validation code and call Dell support.

    If the system is out of warranty, you can contact Dell for a repair estimate, or take the system to the repair shop of your choice.

     

  • DELL-Cares

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    Posted January 3rd, 2022 03:00

    Welcome to Dell Social Media Support, Could you direct message me the Service Tag, so I can look into this for you right away? 
    You could refer to the below link to find the Service Tag: 
    http://del.ly/6600JfO6k


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice