I own a Dell Inspiron 7577 laptop which is a month old. I have been playing games at a good 70-90FPS with the 1060 Max Q. Games like PUBG/CS GO/Dota 2.
Recently I had purchased a Benq Zowie XL2411 monitor and cabled it to the laptop, also an external keyboard and a mouse is connected.
For the past 4-5 days, I have been facing consistent FPS drop when the laptop is in plugged in mode. FPS drops from 90 to 14 and then goes back. I could see a lot of stutter. So I went on clearing all the possibility like Driver update, Resetting the laptop, removing the monitor, making sure the power plan is in high performance, heat issue, but all failed to rectify the FPS throttling. Also the laptop couldnt run the video card stress test 2 out of 3 times.
So I took my laptop to the Authorised Service center, and they had no clue what an FPS or a DPI meant. They told me the hardware is working fine and the only thing that they can help is in flashing the drives and reinstalling the OS. When I went to the service center and started testing for like 30-40 mins everything went fine FPS was stable at 60 with drops till 35-40 but was tolerable.
So I took my laptop back home and plugged it and in 30-40mins boom again FPS keeps dropping and rising 90 to 14 to 90. Got really fed up and thought the problem was with the Power supply, so got a UPS and tested. It worked fine for an hour and again BAM drop 90-14-90.
This is getting annoying and I need you guys to help me on this. I am in the verge of going to the DELL Showroom and returning the laptop.
You are encountering thermal throttling. Basically, the CPU and/or GPU temperatures are rising to a point that the system considers dangerous, so it significantly cuts back their clock speeds (which kills your frame rate) until things cool back down. Then it allows them to run at full speed again, until the temperature gets too high, etc etc. If you haven't already, make sure the vents are and heat sinks are free of any dust that might obstruct airflow. There are also some systems where this is simply a byproduct of their design. My XPS 15 does this when the CPU and GPU are under heavy load simultaneously, such as when gaming, and Dell's position was basically that it's not a gaming laptop. However, that shoudn't be happening on the Inspiron 7577 since that system IS marketed as a gaming laptop.
I'm not sure what you're looking at to conclude that GPU temps are fine, but when I encountered this issue on my XPS 15, I found an application that checked the speed and temperature of my CPU and GPU every 30 seconds and logged the output to a text or CSV file. I started that application and then played a game for a while, watching my FPS drop and then recover, then drop again. After about an hour, I stopped the game and looked at the results. It clearly showed that when the CPU and GPU reached a specific temperature, the clock speed on both was cut back significantly and held at that lower speed until the temperature dropped to another specific level. Of course Dell still gave me the "The system is working as designed" answer, even though they significantly improved the cooling on the next generation model....
But based on the behavior you're describing, I really don't think this is a BIOS or driver issue.
Hmm, ok. I definitely wasn't expecting that result. In that case I would probably perform an OS reinstallation. It sounds like that service center recommended that, but it's not clear whether you actually did that. If you didn't, fyi you can always capture an image backup of your current setup using an application like Macrium Reflect Free so that if the clean install doesn't fix anything, you can always quickly restore back to what you have now rather than having to do the whole clean install routine for nothing.
Thanks for your continuos support. Today I had again handed over the laptop to the service guys and asked them to flash and reinstall the OS. Got it back and the same problem persist. I wondered if it was due to the external monitor and disconnected. Again the same problem. I am finding it really hard and the service people won’t replace the parts without faulty hardware. Please help.
Been trying to find a solution but being helpless at the moment.
Have been calling the Tech support team and things are done over and over again, with no progress. This is a 1 month old laptop and I have been facing these stutters for the last 10 days.
The Authorised service center has no clue whatsoever and did a complete flash and reinstalled all the drivers.
Request someone from Dell to see this issue. Cannot keep struggling forever with a faulty laptop with absolutely no support. Spent some hard earned money into this.
Same problem here, i dont know why the problem comes up after some time using ghe machine but i found out throtteling occures when the cpu reaches 100 degree celcius. I just undervolted my cpu by -100mV via Intel`s Extreme Tuning Utility and this seems to work well for me, bringing the temeratures down by more than 10 degree and preventing it from throtteling. How ever, this should not happen at a dell gaming notebook imho.
This should work for you, too. A few guys on youtube also switched their thermal paste, but thats a risk i won`t take.
jphughan
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Posted February 6th, 2018 09:00
You are encountering thermal throttling. Basically, the CPU and/or GPU temperatures are rising to a point that the system considers dangerous, so it significantly cuts back their clock speeds (which kills your frame rate) until things cool back down. Then it allows them to run at full speed again, until the temperature gets too high, etc etc. If you haven't already, make sure the vents are and heat sinks are free of any dust that might obstruct airflow. There are also some systems where this is simply a byproduct of their design. My XPS 15 does this when the CPU and GPU are under heavy load simultaneously, such as when gaming, and Dell's position was basically that it's not a gaming laptop. However, that shoudn't be happening on the Inspiron 7577 since that system IS marketed as a gaming laptop.