my hinge is broken on one side. i haven't dropped it or thrown it or anything that i can think of to cause it. a year ago a similar issue on the other hinge causing the screen to separate from the body. i don't take it out of my apartment just from the desk to the couch. 2 times and they insist that it is not a known issue and so therefore not covered under the warranty that i purchased. which is the one that covers everything except for accidental damage. this is the second time i'm going to be paying over $300 for damage that i don't believe i caused. how can i escalate or prove it's a problem with the product?