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JesushSaenz
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September 7th, 2019 12:00
Installation forbidden by system policy
HI:
Installation forbidden by system policy with Intel-AX200-AX201-9260-9560-9462-WiFi-UWD-Driver_525GF_WIN_21.20.1.1_A13_04
I try to update my laptop Inspiron 15 7000 with this software, but I can't do because all the time I get this message: Installation forbidden by system policy. Please contact your administrator. Is there any chance some one to help me.
Thanks
Jesus
@Beachmagic I had the same problem with my Wi-Fi driver. I restored the laptop to factory conditions, re-installed Windows, and connected to the Internet using a LAN connection. Then, I went to Dell website and updated the BIOS driver using my computer service tag. Then, I opened Device Manager, right clicked on Wi-Fi driver, and updated the driver. This resolved the issue. Make sure your computer is identified by Dell correctly when updating the drivers. I am not sure if the restoration and re installation were required, but I am sure that updating the BIOS driver and then Wi-Fi driver were required.
I upgraded my XPS 9530's wifi card to an AX200, and kept getting "forbidden" from dells drivers, and 'unable to install' from intels. What worked for me was open device manager, click 'show hidden devices' and uninstall/remove the old wifi adapter and software.
After reboot intel's driver software installed right away, and I was off to the races! GL!
Beachmagic
3 Posts
50264
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Posted November 26th, 2019 17:00
I've had this problem for months now. I'm having to connect with the Ethernet until I can get it resolved
Dell-RonnieR
40 Posts
50252
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Posted November 26th, 2019 19:00
Beachmagic,
Thanks for sharing the Service Tag. I've created a support ticket for this and will interact over private messages to safeguard your privacy.
-Ronnie
The AX200 is the new Intel Wi-Fi 6 card. What are you doing to get that message. The AX201 is the special card which uses CNVIo and runs on specific systems.
I have a Killer Wireless 1650 AX which is the same as an Intel AX200 and it installs fine.
My suggestion right now is to uninstall the previous driver by uninstalling the device and checking the box to uninstall the drivers, then install the drivers for the new card. You may need to look at the hidden devices in the Device Manager to do thatl
speedstep
11 Legend
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46969 Posts
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Posted September 10th, 2019 04:00
Files like this must be installed via DOMAIN Administrator.
You are a user on that network not an Administrator so only they can help you.