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TheDevKiller
5 Posts
0
723
October 30th, 2020 13:00
Multitouch broken G5 5587
Hey everyone!
I have a Dell G5 15 5587. For a few monthes, there wasn't any problems. But from today, multitouch gestures stopped working. For example I can still move the cursor, click, drag&drop but I can't right click with two fingers, scroll... All this is on Windows 10, but on Linux (Manjaro i3), it works without problems.
When I go in the Devices Manager, I can see that one I2C device doesn't work :
A request for the HID descriptor failed.
- I tried to :
- Reset Windows
- Clean reinstall Windows with iso
- Reinstall Intel I/O, Intel HID Event filter and Intel Management Engine drivers
- BIOS Update
- SupportAssist
- sfc /scannow
- Remove the device then scan devices/reboot
I don't know what I could try anymore, do you have some ideas?
588
0
Posted October 30th, 2020 17:00
Was there a recent Windows 10 update?
476
0
Posted May 26th, 2021 00:00
I have the same issue.
It come back sometime... and resolved itself later.The new management of the driver is little boring... with new laptop Dell.
I will just say what I know.
If you want to load the driver, you will need :
Intel-HID-Event-Filter-Driver_33CDY_WIN_2.2.1.377_A11_04
Intel-Serial-IO-Driver_RDY6W_WIN_30.100.2020.7_A05Then, in the device manager, the mousepad have 2 entities in mouse section. Do not try to change it, it will be worst.
I read in the another topic, there is 2 Serial IO in "device management/Systemdevice"
Intel(R) Serial IO I2C Host Controller - A368
Intel(R) Serial IO I2C Host Controller - A369If you disable the A369, the mutliTouch will not work anymore.
If you disable the A368 and keep enable A369, look working... (I hope)Hope it will help
TheDevKiller
5 Posts
581
0
Posted October 31st, 2020 04:00
Yes, there was. Yesterday I turned off my computer and today it started working again for no reason so I guess they fixed it
¯\_(ツ)_/¯
Thanks for your help!