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Hi there,
I just purchased a brand new Optiplex 5000 and decided to pair it with this beautiful 27 inches S2722DZ. I was hoping the two would work together via USBc but the monitor won't detect the OptiPlex.
The screen works fine whilst using an HDMI or DisplayPort but the USB-C port is a bit awkward: it'll work with an iPad but not with an XPS, which I'm also using.
Am I missing something? I updated everything and asked for support but I'd like to hear from you.
Thanks,
FB
vishvajitd
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278 Posts
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Posted February 20th, 2023 03:00
It sounds like there may be an issue with the USB-C port on your Optiplex 5000. Here are a few things you can try to troubleshoot the issue:
Make sure that the USB-C port on your Optiplex 5000 is capable of supporting DisplayPort video output. Some USB-C ports only support data transfer and charging, and may not be compatible with video output.
Check that the USB-C cable you are using is compatible with DisplayPort video output. Not all USB-C cables are created equal, and some may not support video output.
Check that the USB-C cable is properly connected to both the Optiplex 5000 and the S2722DZ monitor. Make sure the cable is securely plugged into both devices.
Try using a different USB-C port on the Optiplex 5000 if it has one. If the other port works with the S2722DZ monitor, it could indicate a problem with the original port.
Contact Dell support for further assistance. If none of the above steps work, it's possible that there is a hardware issue with your Optiplex 5000 that is preventing it from working with the S2722DZ monitor via USB-C.
ejn63
12 Elder
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Posted February 8th, 2023 09:00
Most portable devices of recent vintage (tablets/phones/notebooks) do support video over USB-C or Thunderbolt.
Most desktops (including this one) do not -- the USB-C port is not video-enabled.
You may be able to use a USB-C displaylink adapter (see below for example) but you can't natively send video output from the desktop system to a monitor over USB-C.
You'll need something like you will find here:
https://www.synaptics.com/products/displaylink-graphics/usb-c#:~:text=DisplayLink%20enabled%20products%20can%20be,the%20newer%20USB%2DC%20standard.