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Go to SolutionJesse L (retired)
10 Wizard
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Posted December 29th, 2021 09:00
Uninstall SA using ADV Uninstaller and reinstall. Once reinstalled run SA again and post results.
Jesse L (retired)
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
23048
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Posted April 1st, 2022 07:00
Update=This is a driver parameter issue and will be fixed in the future.
Jesse L (retired)
Soulcommander59
2 Intern
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23 Posts
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Posted August 14th, 2019 08:00
I had the same error this morning.... PCI Express Status Test - WPE01-E6V
Also seeking info.
Soulcommander59
2 Intern
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23 Posts
26889
1
Posted August 14th, 2019 08:00
Hi Again....I restarted the laptop and ran the hardware scan again and got this: Hardware Scan Result (Manual) - Default scan - Passed - August 14, 2019 10:46:13 AM
So it now passed.....One thing I failed to mention when it was showing it failed before it was showing that when looking at it in the History area....BUT it was always showing no issues found on the home screen under Scan Hardware. Anyway......It seems to be a fault possibly in the Support assist program. If you get this again restart your Laptop.
Yes, same here. I had a Dell Engineer come and change the network card and then I had a clear test but since then subsequent Support Assist checks have shown the error has come back. Every time I see an update I hope that the problem is resolved but so far no luck.
I had the same issue on a brand new PC despite my internet connection working fine whether using Wi-Fi or an ethernet cable. After a BIOS update it passed on the next hardware scan test but then the error came back next time. Likewise an update of Dell Support Assist resolved the issue for one test then it came back. A Dell technician came and replaced my network card and once again it passed the test once then the error came back. I escalated at Dell and they did various other updates and checks and, yet again, it passed on the next try but failed again after that. It failed the test today again. It seems after each update the software either correctly registers the card as working or does not even notice the card to see if it is working or not but after the first time it finds it malfunctioning. At this point I just ignore the failed test results since otherwise the PC works fine. This is the first Dell PC I have had that seems to give false fails using Dell Support Assist. If the fault is in the Dell Support Assist software Dell ought to have fixed the problem by now.
SureshR252
1 Rookie
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1 Message
20963
2
Posted December 22nd, 2021 05:00
Bought a a brand new PC in mid September 2021 with every aspect of internet - be it ethernet ir wifi perfect at my end, I repeatedly face the same issue, but before this errro shows up, the terror "BlueScreen" shows up and everything goes crashing.
They did a BIOS update and everything from running diagnostics to updating the drivers may be a thousand times. It passess and returns back every time the hardware scan test is run or when the 'dubious 'Blue Screen' pops us. They have never been able to crack it and they even changed the SSD, Network Card and the RAM. But nothing has resolved my problesm. The error keeps coming back.
I am tired of escalating at Dell and I am now seeking my replacement or return of my money.
This is the first Dell PC ever. I curse myself for having changed from HP to Dell. It is not worth it.
If its a false fail I am ok with that, but the 'Blue Screen' pops up and crashes my work and its useless to even use the PC. I am not storing any data on teh Computer and the folks at Dell are miserable.
It disheartening to see that the company has not attempted to resolve this nor have they put their mind to it. It 4 months now, no solution in sight. May be a customer complaint with the consumer protection authorities and legal action is the need of the hour.
I'm having the same problem on My Dell XPS 8940 bought on Oct. 23, 2021. As for my computer, it is working just fine but every week now or when I run Support Assist it gives the same error. I've tried Dells suggestions but so far nothing solves the problem.
bigfoot401
1 Message
20410
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Posted January 7th, 2022 19:00
I just got the xps 5940 yesterday. I ran the assist program today and got the same error about having a hardware issue.
Jesse L (retired)
10 Wizard
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Posted December 19th, 2022 07:00
1. Ensure that SupportAssist is updated to the latest version. You can download it from here.
2. Open SupportAssist, click on “Update all drivers”.
3. Once the update is complete, click on the “Run Scan” tile.
4. If there are errors present, exit SupportAssist and run the pre-Windows ePSA diagnostics.
Need further assistance? (In warranty systems only)
If the above troubleshooting steps do not resolve the issue, click the "Get Help Now" option at the bottom right to start a LIVE chat session. Ensure that you keep your PC/Monitor/accessory Service Tag available. If no Service Tag is found, have your Dell order number ready.
Where to find your Service Tag
(edited)
Jesse L (retired)