Please don't list the Express Service Code or Service tag number on this forum. Inspiron 5559 is your Dell model number and windows 10 is on the computer, which is all we need to be able to help you.
In the meantime, does your computer power on to a black or blue screen? If yes, run eSPA diagnostic to check the hard drive and other hardware within the system. You could do this by following the steps below:
1. Power off
2. Power on system, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in the top right corner of the screen. In Dell Preboot menu, select Diagnostic. After quick tests finished, select Hard drive and then Thorough Test Mode. Report back any error code.
ePSA Pre-boot System Assessment (Official Dell Tech Support)
LSUFAN51
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Posted November 2nd, 2019 10:00
Please don't list the Express Service Code or Service tag number on this forum. Inspiron 5559 is your Dell model number and windows 10 is on the computer, which is all we need to be able to help you.
In the meantime, does your computer power on to a black or blue screen? If yes, run eSPA diagnostic to check the hard drive and other hardware within the system. You could do this by following the steps below:
1. Power off
2. Power on system, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in the top right corner of the screen. In Dell Preboot menu, select Diagnostic. After quick tests finished, select Hard drive and then Thorough Test Mode. Report back any error code.
ePSA Pre-boot System Assessment (Official Dell Tech Support)
https://youtu.be/qeHNSxW7VSM