I chatted with Dell's customer support line and they indeed do not have a compatible replacement. They checked their universal receiver and the compatibility is not listed. I was advised to find another retailer that may carry a compatible universal receiver while they try to find a solution.
The mouse and keyboard are listed at 2.4 GHz (2405-2474 MHz), so a universal receiver at that RF should theoretically work.
**I ordered the universal receiver since it is listed at 2.4 GHz and will update**
Requesting to replace my usb receiver of wireless km3322w keyboard and mouse. As per india laws you have provide the replacements. Requesting for usb receiver and please sir/madam. I am available on my mail
ejn63
12 Elder
•
31446 Posts
•
155065 Points
0
1
Posted May 14th, 2024 17:43
That device is not on the list of compatibility.
https://www.dell.com/en-us/shop/dell-universal-pairing-receiver-wr221/apd/570-abky/pc-accessories