Thanks Peter, this is what i got. EMC folks ..should this automatically generate a ticket via email-home ? Something that should be monitored and alerted to EMC automatically.

# gmirror status
                 Name    Status  Components
         mirror/root1  DEGRADED  ad2p4
     mirror/var-crash  COMPLETE  ad3p9
           mirror/mfg  COMPLETE  ad3p8
                                 ad2p9
mirror/journal-backup  COMPLETE  ad3p7
                                 ad2p7
          mirror/var1  DEGRADED  ad2p6
          mirror/var0  DEGRADED  ad2p5
         mirror/root0  DEGRADED  ad2p3

SR was created last night,  i should have checked prior.

Thank you

Alerts have been created, which is good. First, check the numerical alert type:

isilon-1# isi alert show 8.34554                                             

          ID: 8.34554

        Type: 400100004

...

...

...

This example has type 400100004 (different -- not your mirror issue.)

Next, review the notification rules:

isilon-1# isi alert notifications ls                                         

NAME                 TYPE      RECIPIENTS DESCRIPTION                 

Isilon support email smtp      1          9 categories, 19 event types

SupportIQ            supportiq 1          9 categories, 1 event types 

site-itsupport          smtp      1          9 categories, 152 event types

Here, two rules reach out to EMC/isilon, "Isilon support email" and "SupportIQ".

Finally check wether the notification rules cover the specific alert type:

isilon-1# isi alert notifications ls -n'Isilon support email' | grep 400100004

   C    SW_JOBENG_JOB_FAILED (400100004)

isilon-1# isi alert notifications ls -n'SupportIQ' | grep 400100004

(empty output)

This means, in the example, alert type 400100004 is configured to be sent out as C=Critical via

e-mail/smtp due to the first rule; but not due to the built-in SupportIQ rule!

Note: You can check the configured alerts for e-mail notif. rules in the WebGUI,

but not for the SupportIQ rule. The latter can be inspected only on the CLI.

Of course, the cluster e-mail config should actually work for

sending out mails to EMC...

It's a long chain after all:

HW/SW issue -> raise alert -> trigger notif. -> send smtp mail -> EMC receives -> generate SR (or not, depends on alert type/severity) -> cluster admin gets notified

I would double-check directly with EMC support for the SR.

-- Peter