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diamond.jan
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June 8th, 2026 08:45
Trouble with S3 buckets
I have started on configuring S3 buckets on our PowerScale device (PowerScale OneFS 9.10.1.1), created a new zone, S3, a bucket i10:
CS04R-SC-OBJ01-1# isi s3 buckets view i10 --zone s3
Bucket Name: i10
Path: /ifs/data/s3/i10
Owner: root
Object ACL Policy: replace
Description:
and a user, i10-user in zone s3. I have set up keys and sorted out the certificate chain on the client side, but rclone can't find the bucket:
[eoi37319@cs04r-sc-serv-35 ~]$ rclone lsd obj:i10 -vv
2026/06/08 09:43:43 DEBUG : rclone: Version "v1.74.2" starting with parameters ["rclone" "lsd" "obj:i10" "-vv"]
2026/06/08 09:43:43 DEBUG : Creating backend with remote "obj:i10"
2026/06/08 09:43:43 DEBUG : Using config file from "/home/eoi37319/.config/rclone/rclone.conf"
2026/06/08 09:43:43 ERROR : error listing: directory not found
2026/06/08 09:43:43 DEBUG : 4 go routines active
2026/06/08 09:43:43 NOTICE: Failed to lsd with 2 errors: last error was: directory not found
and:
[eoi37319@cs04r-sc-serv-35 ~]$ rclone mkdir obj:i10/testdir -vv
2026/06/08 09:43:14 DEBUG : rclone: Version "v1.74.2" starting with parameters ["rclone" "mkdir" "obj:i10/testdir" "-vv"]
2026/06/08 09:43:14 DEBUG : Creating backend with remote "obj:i10/testdir"
2026/06/08 09:43:14 DEBUG : Using config file from "/home/eoi37319/.config/rclone/rclone.conf"
2026/06/08 09:43:15 NOTICE: S3 bucket i10 path testdir: Warning: running mkdir on a remote which can't have empty directories does nothing
2026/06/08 09:43:15 INFO : S3 bucket i10 path testdir: Making directory
2026/06/08 09:43:15 NOTICE: Unsolicited response received on idle HTTP channel starting with "HTTP/1.1 400 Bad Request\r\nDate:Mon, 08 Jun 2026 08:43:15 GMT\r\nConnection:close\r\nx-amz-request-id:564950502\r\nContent-Length:186\r\n\r\n"; err=<nil>
2026/06/08 09:43:15 ERROR : Attempt 1/3 failed with 1 errors and: operation error S3: CreateBucket, https response error StatusCode: 403, RequestID: 564950501, HostID: , api error InvalidAccessKeyId: The access key ID you provided does not exist.
2026/06/08 09:43:15 INFO : S3 bucket i10 path testdir: Making directory
2026/06/08 09:43:15 NOTICE: Unsolicited response received on idle HTTP channel starting with "HTTP/1.1 400 Bad Request\r\nDate:Mon, 08 Jun 2026 08:43:15 GMT\r\nConnection:close\r\nx-amz-request-id:564950537\r\nContent-Length:186\r\n\r\n"; err=<nil>
2026/06/08 09:43:15 ERROR : Attempt 2/3 failed with 1 errors and: operation error S3: CreateBucket, https response error StatusCode: 403, RequestID: 564950536, HostID: , api error InvalidAccessKeyId: The access key ID you provided does not exist.
2026/06/08 09:43:15 INFO : S3 bucket i10 path testdir: Making directory
2026/06/08 09:43:15 ERROR : Attempt 3/3 failed with 1 errors and: operation error S3: CreateBucket, https response error StatusCode: 403, RequestID: 564950499, HostID: , api error InvalidAccessKeyId: The access key ID you provided does not exist.
2026/06/08 09:43:15 DEBUG : 6 go routines active
2026/06/08 09:43:15 NOTICE: Failed to mkdir: operation error S3: CreateBucket, https response error StatusCode: 403, RequestID: 564950499, HostID: , api error InvalidAccessKeyId: The access key ID you provided does not exist.
The AIs just seem to run in circles - allegedly I do everything right, but reality disagrees. Help?
diamond.jan
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Posted June 10th, 2026 13:22
How do I open a support case? When I try, I find that I don't have the right privilege level; and I can't find a way to connect my login ID to our site ID.
DELL-Sam L
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Posted June 10th, 2026 15:45
Hello diamond.jan,
Where is the system located? Is your system still have a support contract on it?
diamond.jan
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Posted June 11th, 2026 08:21
Hi DELL-Sam,
This is a relatively new system at Diamond Light Source; we got it in April last year, so I assume we do have a support contract.
DELL-Sam L
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Posted June 11th, 2026 13:56
Hello diamond.jan,
In which country is the system located in?
diamond.jan
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Posted June 11th, 2026 14:12
Hi DELL-Sam - This is in UK
DELL-Sam L
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Posted June 11th, 2026 15:45
Hello diamond.jan,
Have you tried to call into support or have you just tried to open a support case via the internet? You might need to call in, so that you can be added to the list for your system serial# so that you can open support cases.
diamond.jan
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Posted July 1st, 2026 08:49
Thanks to everybody for trying to help. I work in a rather complex environment, and one issue was firewall rules on a switch or router; this meant I had to test this from a system that had a more direct route to the PowerScale. Unfortunately that meant working on an older version of Linux, and the version of the aws just couldn't talk to this S3 setup - and rclone couldn't be installed either.
I persuaded the network people to let me get through from my workstation, and aws works just fine; rclone complains about the certificates, but that is less of a problem, I think.
DELL-Sam L
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Posted June 8th, 2026 17:24
Hello diamond.jan,
It is best to open a support case so that we can pull some logs to see what is going on.