
UNSOLVED
5510 locking up
5510 locking up-- new-less than a year old. no known battery issues otherwise
symptom:
--when on AC power if you unplug HDMI monitor, its fine
--when on battery, if you unplug HDMI monitor, it locks up, requiring hard power down.
any ideas?
I have him updating drivers and bios now-- will see if that helps, but i am not confident it will as this seems more hardware/low power issue
Responses (1)
Solutions (0)

DELL-Cares
Moderator
•
27834 Posts
•
718 Points
334
0
Posted August 27th, 2021 01:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice