Latitude 3420, Dell Data Manager process is using high CPU and RAM usage
Dell Support~
We found an issue relate Dell Data Manager process is using high CPU and RAM usage on Latitude 3420 Model ONLY. Other Dell laptop model is normal. We have many users using Latitude 3420 model that face the issue. Even relate all of Dell app is up to date version. Thanks in advance for any help. I really appreciate it!
With this the following components will be installed:
Go to SERVICES.MSC and stop and change Dell TechHub service to MANUAL START.
Restart the computer. Validate:
With the Dell TechHub service stopped, you won't be able to use Dell Peripheral Manager software. If you need to use it, activate the service, use the software and then stop and restart your computer. Other Dell software will work normally.
For anyone still looking for a workaround,
The simplest way to deal with the bug while it's still being resolved is to simply go to SERVICES in Windows, locate DELL TECHHUB, STOP it, and change the startup to MANUAL.
Once done, restart the device and monitor CPU and memory usage.
Ignore any installed Dell software; there's no need to update or remove it to apply this workaround.
Ylram1b562f
2 Intern
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28 Posts
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149 Points
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Posted August 31st, 2025 15:13
Hi everyone.
Dell released an update to DDPM - Dell Display and Periperal Manager version 2.1.1.12, A00-00, who update Dell Core Services to 1.10.52.0 instead.
Remembering, the problem resides in Dell TechHub service, who is part of Dell Core Services.
I tested this release, you can download DDPM 2.1.1.12 August 25, 2025 here.
In my system I have only Dell Update and DDPM installed (I don't use SupportAssist).
Now all is working fine, and the problem not occurs.
See my software versions bellow:
And the services installed and is startup type:
My system CPU/MEM consuption:
(edited)