Announcement Banner
UNSOLVED

T_bell40

updated

7 years ago

T

T_bell40

1 Message

0

526

January 29th, 2020 10:00

Latitude E6430

Recently purchased a refurbished Dell.  It was Christmas present for my wife.  She said she can't get her documents to open in Word.  I was told to look for Apache open office on the c drive.  So, hopefully that fixes it.  Also, comes up sometimes with gray screen with nothing on it.  Just sits there.

Any thoughts, Thanks,  Tim

  • JOcean

    11 Legend

    •

    12621 Posts

    •

    69453 Points

    480

    0

    Posted January 29th, 2020 15:00

    I bought a Latitude E5430 as a Christmas present to myself, yes refurbished. First thing I did was to clean install Windows 10. Start with a clean slate and then if any problems arise it is easier to pinpoint the cause. As for the screen problem, try updating to the newest video drivers.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop