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no error codes
I have run SupportDiagnostic several times and get the message
Hardware Scan Result (Manual) - Hard Drive - Failed -
With no error code given, how should this be interpreted?
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Run the Dell hardware diagnostics - F12 before Windows loads.
If the system is under warranty, record the numeric error AND the validation code - you'll need both to arrange warranty repair.
If the system is out of warranty, post the model number and someone can point you toward a replacement drive.
Mary G
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Posted July 16th, 2018 13:00
If the drive has completely failed it cannot scan it to give a specific error code. Replace the hard drive.