UNSOLVED
Strange DW15 behavior when plugging in
I've just received a Dell DW15 hub. First, it seemed to work just fine: the power light on the front is on (white). But then I saw, that the light on the cable was off, and when I plugged the cable into my Mac Book Pro the power light on the Hub itself turned off and never came back, unless I disconnect the power cord and reconnect it. First I thought the cable was broken, but the Laptop made that typical sound when plugging it in. Furthermore on Windows in Device Manager the hub was showing up (also in settings). But no devices connected to the Dock were functioning.
I considered contacting Dell Support, but the Dock has no Service ID and since it's not mine, I have no idea how I could get it.
What are my options? Has anyone else experienced something similar and if so how did you solve it?
DELL-Cares
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Posted July 16th, 2020 05:00
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