Start a Conversation
UNSOLVED

Z05M

updated

9 years ago

Z

Z05M

4 Posts

0

2380

March 9th, 2017 00:00

Alienware 13 R3 OLED 7 Beeps during Boot Blank Screen

Hello all,

I have a 2017/Alienware R3 OLED with the 7700HQ/M.2 256GB+M.2 Samsung 950 512GB with 16GB RAM.  

I have had the laptop for just barely 2 months and just this evening I went to boot it and I heard 7 Beeps with a blank screen and it just keeps on repeating itself.  No Logo or BIOS msgs.  Just a Blank screen.  Is there any fix for this (I was reading about 7 Beeps and CPU issues but fixes seems to be vague).  

Can someone please help or is my best course of action to call for service.

Thanks in Advance.

 

  • E

    Eimy_B

    6 Operator

    •

    4365 Posts

    1793

    0

    Posted March 10th, 2017 15:00

    Hi,

    This started due to a BIOS upgrade?

  • Z

    Z05M

    4 Posts

    1793

    0

    Posted March 10th, 2017 18:00

    Yes it did.  The latest BIOS Upgrade.  The Upgrade completed and then the Laptop Rebooted and screen remained blank.  Nothing was happeneing for around 15 minutes so I powered down and then back up and Then I got the 7 Beeps.

    Thanks,

  • E

    Eimy_B

    6 Operator

    •

    4365 Posts

    1793

    0

    Posted March 13th, 2017 17:00

    Send me a private message with the service tag, so I can assist you further.

  • C

    Cocon

    2 Posts

    1793

    0

    Posted October 20th, 2017 22:00

    I have a problem too. Please help me.

  • C

    Cocon

    2 Posts

    1793

    0

    Posted October 21st, 2017 06:00

    I have the same problem. Please help me.

  • B

    Bhaz413

    4 Posts

    1793

    0

    Posted October 22nd, 2017 17:00

    I am having the exact same issue. How can it is this?

  • B

    Bhaz413

    4 Posts

    1793

    0

    Posted October 23rd, 2017 09:00

    Were you able to fix it?  I did the bios update as well, and now I am in the same boat.  Black Screen, 7 beeps.  I have a return mailer being sent to me from dell since its under warrenty, but would like to avoid that whole fandagle and fix it.

  • J

    jdog85222

    2 Posts

    1793

    0

    Posted October 28th, 2017 11:00

    I had that same problem updating my bios as well and it bricked the motherboard had to send mine in for a new motherboard thankfully it was still under warranty

Dell Support Resources

Latest Solutions

View More