When I open the laptop and start Windows 8.1 and when I click on the Alien TactX button in the Alienware Command Center software, I get this message:

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.Keypad.Domain.Classes.ProfileManagerHolderClass.get_IndependentKeys()
at AlienLabs.Keypad.Domain.Classes.Factories.ObjectFactory.getSpecialKeysList()
at AlienLabs.Keypad.Domain.Classes.Factories.ObjectFactory.NewSpecialKeysManagerClass()
at AlienLabs.Keypad.Controller.Classes.Factories.ObjectFactory.NewApplicationControllerClass(IntPtr handle)
at AlienLabs.Keypad.Controller.ControllerMainForm.initApplicationController()
at AlienLabs.Keypad.Controller.ControllerMainForm..ctor()
at AlienLabs.Keypad.Controller.Program.Main()

When I click on the TactX button in the command center I also get an additional window with the following error.

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.Keypad.Domain.Classes.ProfileManagerHolderClass.get_IndependentKeys()
at AlienLabs.Keypad.Classes.ApplicationControllerClass.get_IndependentKeys()
at AlienLabs.Keypad.Controls.KeypadPluginControlClass.setModes()
at AlienLabs.Keypad.Controls.KeypadPluginControlClass.initData()
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.AnimatedRenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

After I click on the OK button the Comand Center crashes.

I have tried reinstalling the command center, but the error continues.